Policy

Cancellation Policy

Customers can submit a cancellation request through the Manage Booking link. Support will contact you before processing it; until then, your original booking remains valid. Refunds are manually processed by the support team.

Cancellation Rules

  • Submit an eligible cancellation request through the Manage Booking link. Submission does not cancel the booking or issue a refund.
  • Bookings are not deleted after cancellation.
  • After support processes the cancellation, cancelled bookings release the selected service slot.
  • After support processes the cancellation, refund status is marked for manual refund review.

Refund Eligibility

  • 24+ hours cancellation: eligible for full refund review.
  • Customer-side cancellation within 24 hours: 10% of the total booking amount is retained.
  • Refunds are manually processed by the support team.
  • Refund eligibility is based on the amount actually paid after all applicable discounts and promotions.
  • Percentage-based refund amounts are rounded to the nearest dollar.
  • Payment processing fees may not be refundable in some circumstances.

Within 24 Hours

A cancellation reason is required within 24 hours of the service time. Available reasons include schedule conflict, wrong date or address, service no longer needed, weather-related concern, or other reason.

Pay In Person Requests

  • Submitting a Pay In Person request does not immediately confirm or reserve the preferred time.
  • Support confirms the appointment by phone.
  • No advance payment is collected.
  • No cancellation or no-show fee applies to a Pay In Person request or confirmed Pay In Person appointment.
  • Contact support to cancel because these requests do not receive the online Manage Booking refund flow.