Policy

Cancellation Policy

Customers can self-cancel through the Manage Booking link. Refunds are manually processed by the support team.

Cancellation Rules

  • Self-cancellation is available through the Manage Booking link.
  • Bookings are not deleted after cancellation.
  • Cancelled bookings release the selected service slot.
  • Refund status is marked for manual refund review.

Refund Eligibility

  • 24+ hours cancellation: eligible for full refund review.
  • Customer-side cancellation within 24 hours: 10% of the total booking amount is retained.
  • Refunds are manually processed by the support team.
  • Payment processing fees may not be refundable in some circumstances.

Within 24 Hours

A cancellation reason is required within 24 hours of the service time. Available reasons include schedule conflict, wrong date or address, service no longer needed, weather-related concern, or other reason.