Payment And Refund Handling
- Pay Online Now: Full payment is required to confirm booking.
- All displayed prices include GST.
- Refund requests are manually reviewed.
- Refunds are calculated from the amount actually paid after all applicable discounts and promotions.
- If support removes a General Pest add-on, the remaining booking is repriced in full using the original promotion eligibility, applicable surcharges, GST and rounding. The refund review is the amount actually paid minus the recomputed total, not the removed line's face value.
- Percentage-based refund amounts are rounded to the nearest dollar.
- Approved refunds are returned to the original payment method.
- Payment processing fees may not be refundable in some circumstances.
Refund timing is confirmed when support approves the request. The online booking flow does not issue instant or automatic refunds.
Cancellation Refunds
- 24+ hours cancellation: eligible for full refund review.
- Customer-side cancellation within 24 hours: 10% of the total booking amount is retained.
Pay In Person
Pay In Person requests collect no advance payment and therefore do not create an online refund. Cash and Bank Transfer are the only accepted on-the-day methods. No cancellation or no-show fee applies.
Service Scope Notes
- Rodent follow-up is $150, charged separately.
- Rodent proofing, sealing and entry-point repairs are not included.
- No customer photo upload is available.
- Individual add-ons cannot be removed through self-service; contact support for repricing and manual refund review.