Policy

Refund Policy

Refunds are manually processed by the support team. No automatic refund is created by the online booking flow.

Payment And Refund Handling

  • Full payment is required to confirm booking.
  • All displayed prices include GST.
  • Refund requests are manually reviewed.
  • Payment processing fees may not be refundable in some circumstances.

Cancellation Refunds

  • 24+ hours cancellation: eligible for full refund review.
  • Customer-side cancellation within 24 hours: 10% of the total booking amount is retained.

Service Scope Notes

  • Rodent follow-up is $150, charged separately.
  • Rodent proofing, sealing and entry-point repairs are not included.
  • No customer photo upload is available.