Policy

Reschedule Policy

Customers can submit a reschedule request through the Manage Booking link when the booking is eligible for online changes. Support will contact you before processing it; until then, the original booking remains valid and the requested new time is not reserved.

Reschedule Limits

  • Customers can reschedule up to 2 times. This limit counts completed reschedules, not submitted requests.
  • Online reschedule requests are unavailable within 24 hours of service time.
  • Weather-related rescheduling is free but counts toward the limit.
  • New dates must be within the available 30-day booking window.

Price Changes

  • Same-day booking: $33 urgent fee, GST included.
  • Standard arrival windows end at 7PM. Apartment / Unit evening windows from 6PM-8PM through 9PM-11PM require at least two hours notice and cost twice the normal total, including GST, applicable fees, add-ons and eligible discounts. Townhouses are not apartments.
  • Existing bookings retain their recorded arrival window and price unless a change is agreed. New selections follow the current arrival rules; the former commercial 10PM-12AM option is not offered.
  • NSW public holiday: +10%, calculated on the subtotal after applicable fixed surcharges.
  • Any additional amount must be paid before the new time is confirmed.
  • Any refund difference is manually reviewed by the support team.
  • Changes requiring additional payment must be arranged with support; submitting a reschedule request does not collect that payment or confirm the new time.
  • An eligible promotional booking keeps the original online payment and General Pest add-on multi-service promotion eligibility captured in its paid quote, even when rescheduled after the promotion ends.