Policy

Reschedule Policy

Customers can reschedule through the Manage Booking link when the booking is eligible for online changes.

Reschedule Limits

  • Customers can reschedule up to 2 times.
  • Online rescheduling is unavailable within 24 hours of service time.
  • Weather-related rescheduling is free but counts toward the limit.
  • New dates must be within the available 30-day booking window.

Price Changes

  • Same-day booking: $33 urgent fee, GST included.
  • Residential appointments from 6PM to 10PM currently have no automatic evening surcharge.
  • Commercial 10PM-12AM slot: $22 late-start surcharge, GST included.
  • NSW public holiday: +10%, calculated on the subtotal after applicable fixed surcharges.
  • Any additional amount must be paid before the new time is confirmed.
  • Any refund difference is manually reviewed by the support team.