Policy

Terms & Conditions

These terms apply to Sydney Local Pest Control online bookings in Sydney, NSW. Technician availability may vary by postcode, service type and selected time.

Booking Terms

  • Pay Online Now: Full payment is required to confirm a booking.
  • Pay Online Now bookings are confirmed only after payment has been successful. Support will proactively call you to confirm the service arrangements.
  • A Pay In Person submission is a booking request, not a confirmed appointment.
  • Support must confirm a Pay In Person request by phone before the appointment is booked.
  • The preferred time is not held while a Pay In Person request is awaiting contact.
  • All displayed prices include GST.
  • The first version serves Sydney only.
  • Policies and surcharges are for NSW only.
  • No customer photo upload is available.

Pay In Person

  • A valid Australian mobile number is required so support can call to verify the request.
  • Pay In Person accepts Cash or Bank Transfer only.
  • The 10% online payment discount does not apply.
  • No advance payment is collected and no cancellation or no-show fee applies.
  • Pay In Person requests do not use Stripe or the online refund process.
  • Only requests marked confirmed by support count toward appointment capacity.

Technician Matching

Your booking will be matched with an available local technician after payment confirmation. We aim to match bookings with highly rated local technicians where available. The first version does not display a specific technician name.

Pricing And Surcharges

  • Same-day booking: $33 urgent fee, GST included.
  • Standard arrival windows end at 7PM. Apartment / Unit evening windows from 6PM-8PM through 9PM-11PM require at least two hours notice and cost twice the normal total, including GST, applicable fees, add-ons and eligible discounts. Townhouses are not apartments.
  • Existing bookings retain their recorded arrival window and price. The former commercial 10PM-12AM option is not offered for new bookings.
  • NSW public holiday: +10%, calculated on the subtotal after applicable fixed surcharges.

Limited-Time Online Payment Promotion

  • The 10% online payment discount is available from 24 August 2026 through 30 September 2026, based on Sydney time.
  • The discount applies automatically to the online payment subtotal after applicable surcharges and before GST is calculated.
  • A PaymentIntent created during the promotion window keeps the displayed discount while its booking hold or payment-confirmation window remains valid. If the hold expires, a new quote is required and current promotion eligibility applies.
  • The discount does not apply to separately charged follow-up work, extra on-site time, manual quotes or later support-arranged services.
  • Refund eligibility is calculated from the discounted amount actually paid, not the pre-discount list price.
  • An eligible reschedule after the promotion ends keeps the original discount; separately charged work remains excluded.

General Pest Add-On Multi-Service Promotion

  • The add-on promotion is available from 28 August 2026 through 30 September 2026, based on Sydney time.
  • Two eligible General Pest add-ons receive 15% off their add-on lines. Three or more receive 25% off their add-on lines.
  • Eligible add-ons are German Cockroach Control, Rodent Control and Termite Inspection. Available add-on services vary by property type.
  • The multi-service discount applies only to eligible add-on lines and may be combined with the separate online payment discount.
  • Pay-in-person requests retain an eligible multi-service discount based on the request time, but do not receive the online payment discount.
  • Eligible reschedules preserve the promotions captured in the original paid quote. An individual add-on cannot be removed through self-service.
  • If support removes an add-on, the complete booking is repriced using the original promotion eligibility, public-holiday surcharge, GST and rounding rules. Any refund difference is manually reviewed from the amount actually paid.

Service Scope

  • Commercial Shop service covers the inside shop area only.
  • Unit / Apartment includes internal private area and balcony; building common areas are not included.
  • Rodent Control includes inspection and bait/station placement only.
  • Rodent proofing, sealing and entry-point repairs are not included.
  • Rodent follow-up is $150, charged separately.

Changes, Weather And Cancellation

  • Customers can reschedule up to 2 times. This limit counts completed reschedules, not submitted requests.
  • Online reschedule requests are unavailable within 24 hours of service time.
  • Weather-related rescheduling is free but counts toward the reschedule limit.
  • Customers can submit cancellation or reschedule requests through the Manage Booking link. Support will contact you before processing a change. Until then, the original booking remains valid and a requested new time is not reserved.
  • Refunds are manually processed by the support team.
  • Percentage-based refund amounts are calculated from the amount actually paid after all applicable discounts and promotions, and rounded to the nearest dollar.
  • 24+ hours cancellation: eligible for full refund review.
  • Customer-side cancellation within 24 hours: 10% of the total booking amount is retained.
  • Payment processing fees may not be refundable in some circumstances.