Policy

Terms & Conditions

These terms apply to Sydney Local Pest Control online bookings in Sydney, NSW. Technician availability may vary by postcode, service type and selected time.

Booking Terms

  • Full payment is required to confirm a booking.
  • No booking is confirmed until payment has been successful.
  • All displayed prices include GST.
  • The first version serves Sydney only.
  • Policies and surcharges are for NSW only.
  • No customer photo upload is available.

Technician Matching

Your booking will be matched with an available local technician after payment confirmation. We aim to match bookings with highly rated local technicians where available. The first version does not display a specific technician name.

Pricing And Surcharges

  • Same-day booking: $33 urgent fee, GST included.
  • Residential appointments from 6PM to 10PM currently have no automatic evening surcharge.
  • Commercial 10PM-12AM slot: $22 late-start surcharge, GST included.
  • NSW public holiday: +10%, calculated on the subtotal after applicable fixed surcharges.

Limited-Time Online Payment Promotion

  • The 10% online payment discount is available from 24 August 2026 through 30 September 2026, based on Sydney time.
  • The discount applies automatically to the online payment subtotal after applicable surcharges and before GST is calculated.
  • The discounted full payment must be completed online by the promotion end date.
  • The discount does not apply to separately charged follow-up work, extra on-site time, manual quotes or later support-arranged services.

Service Scope

  • Commercial Shop service covers the inside shop area only.
  • Unit / Apartment includes internal private area and balcony; building common areas are not included.
  • Rodent Control includes inspection and bait/station placement only.
  • Rodent proofing, sealing and entry-point repairs are not included.
  • Rodent follow-up is $150, charged separately.

Changes, Weather And Cancellation

  • Customers can reschedule up to 2 times.
  • Online rescheduling is unavailable within 24 hours of service time.
  • Weather-related rescheduling is free but counts toward the reschedule limit.
  • Customers can self-cancel through the Manage Booking link.
  • Refunds are manually processed by the support team.
  • 24+ hours cancellation: eligible for full refund review.
  • Customer-side cancellation within 24 hours: 10% of the total booking amount is retained.
  • Payment processing fees may not be refundable in some circumstances.