Policy

Warranty & Re-Service Policy

Re-service cover applies only to eligible treated pests and areas within the period shown for the booked service.

Cover by Service

  • Full General Pest Control: 6 months for treated indoor areas only. Outdoor activity and outdoor ants are not covered.
  • Indoor-only General Pest Control and Commercial Pest Control: 3 months for treated indoor areas.
  • German Cockroach, Bed Bugs & Fleas and Rodent Control: 3 months for treated areas.
  • Outdoor-only General Pest Control: no re-service cover.
  • Bees & Wasps and Termite Inspection: no pest-treatment cover because these are attendance or inspection services.
  • For a General Pest booking with add-ons, cover is assessed separately for each service. The General Pest cover period does not replace or extend an add-on's own cover conditions.

Re-service cover is not a guarantee that no pest will be seen again. Weather, surrounding properties, seasonal pressure and untreated areas remain outside the booked scope.

Eligibility

  • The request must be made within the cover period measured from the completed service date.
  • The same treated pest must still be active in the same area treated during the original booking.
  • Reasonable access to the covered treatment area must be available.
  • The customer or a third party must not have applied another treatment that changes or masks the original problem.
  • Material changes such as major renovation or extensive water damage may require a new assessment.

How to Request a Re-Service

  1. Open the secure Manage Booking link or contact support and provide the Booking ID.
  2. Describe which pest remains active and where it is being seen.
  3. Support will confirm eligibility and offer an available appointment window.

Same-day or other applicable appointment surcharges may apply when a customer selects a surcharged time for the re-visit.

When Cover Does Not Apply

  • The request is made after the cover period.
  • The pest appears in an area outside the original booked treatment scope.
  • The customer or a third party has carried out another treatment during the cover period.
  • The reported pest is different from the service originally booked.

Rodent Follow-Up

A planned or additional Rodent Control follow-up visit is $150 GST included and charged separately. An eligible re-service request within the 3-month treatment cover is assessed under the conditions above and is not automatically treated as a paid follow-up.